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Support Contracts - Halcyon Consulting, LLC

Remote Support Contracts

Don't have the budget for a full-time CCIE on staff?

Is your IT staff bogged down with day-to-day support? 

Wouldn't it be great to have someone on-call to handle escalations and unexpected outages? 

We offer Remote Support Contracts that cover all of our technology practice areas, that provide you with guaranteed response times and a monthly block of hours, at discounted rates to help you manage and predict your IT support costs.  As a priority customer, you'll receive first access to scheduling resources for remote support.  Whether it's offloading routine tasks your team doesn't have the bandwidth or skillset to tackle, or providing emergency support around the clock when you need it, we will be your safety net.  We will even handle vendor support escalations and interactions with PSTN or WAN service providers for you!

EXPEDITED

Choose Plan

EMERGENCY

Choose Plan

Routine Service

BRONZE
$1,400*
per month
  • Standard Service Requests
  • Monday-Friday 8:00 AM to 5:00 PM
  • Response Time: 1 Business Day
  • Work starts within: 5 Business Days
  • Included Hours: 10/month
  • Additional Hours: $150/hour
GOLD
$2,400*
per month
  • Standard Service Requests
  • Monday-Friday 8:00 AM to 5:00 PM
  • Response Time: 1 Business Day
  • Work starts within: 5 Business Days
  • Included Hours: 20/month
  • Additional Hours: $130/hour

Expedited

BRONZE
$1,750*
per month
  • Priority Service Requests
  • Monday-Friday 8:00 AM to 5:00 PM
  • Response Time: 4 Hours (Business Hours)
  • Work starts within: 1 Business Day
  • Included Hours: 10/month
  • Additional Hours: $185/hour
GOLD
$3,100*
per month
  • Priority Service Requests
  • Monday-Friday 8:00 AM to 5:00 PM
  • Response Time: 4 Hours (Business Hours)
  • Work starts within: 1 Business Day
  • Included Hours: 20/month
  • Additional Hours: $165/hour

Emergency

BRONZE
$1,100*
per month
  • Emergency Outages
  • 24x7 On-Call Support
  • Response Time: 2 Hours
  • Work starts within: 4 Hours
  • Included Hours: 4/month
  • Additional Hours: $300/hour
GOLD
$2,700*
per month
  • Emergency Outages
  • 24x7 On-Call Support
  • Response Time: 2 Hours
  • Work starts within: 4 Hours
  • Included Hours: 12/month
  • Additional Hours: $250/hour

*One-time network discovery and documentation fee may apply.  Customized hybrid solutions are available, please contact us for a quote!


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GET IN TOUCH

Contact us today to achieve excellence in all your network projects and resourcing requirements.

OUR LOCATION

12906 Nightshade Pl

Lakewood Ranch, FL 34202

CALL US

+1 603-262-1616

+1 888-262-1070

FAX

+1 603-546-7824

EMAIL

info@halcyonconsultingllc.com

QUICK ENQUIRY